Privacy Policy
Our approach
We – referred to as «We» or «Our» – are committed to protecting your personal data and your privacy.
This privacy policy is designed to explain how we collect, store, process and use the information you provide in connection with the website Arkbit Luxen (hereinafter «the Site»).
We are committed to the following principles:
Transparency in the collection and processing of your personal data:
We ensure you are always well informed so you can make informed choices about how your data is used on the site or when you interact with third-party platforms. We use various methods to give you accurate and timely information about the processing of your data.
If we need to give you specific information, we ensure it is provided at the right time and place.
We are also available to answer questions or provide clarification, within the framework of applicable law. You can reach us by email: [email protected]
Processing personal data only for the purposes set out in this policy:
We may process your data to make the site available, connect you to third-party trading platforms («Services»), improve the user experience, develop the platform, protect our rights, carry out administrative processes and meet legal obligations.
We also process data to better understand your needs and preferences.
Resources to uphold your rights:
We devote significant resources to ensuring you can exercise your rights as a data subject. You may at any time request access, correction, deletion or restriction of your data, or request that it be transferred. We will respond in accordance with applicable law.
Protection of your personal data:
Although we cannot guarantee absolute security, we use modern security methods and measures to protect your data and will continue to improve them.
Our full privacy policy
1. Scope
This policy describes what types of data we collect, how we process and share them with third parties, and what security measures we apply.
«Personal data» means any information that can be linked to an identified or identifiable person. «Processing» means any operation such as collection, storage, use, sharing, adjustment or deletion.
Our services are intended for a general audience and are not directed at persons under 18. We do not knowingly collect information from minors. If we discover that such information has been recorded, we will delete it as soon as possible.
2. When do we collect information?
We collect data when you use our services, visit the site or interact with our channels. Some information you provide yourself; other information is collected automatically through analysis of your activity or via third-party partners.
3. No obligation to provide data – but consequences
You are not obliged to give us information. However, without certain data we cannot offer you all our services or give you full access to the site.
4. What types of information do we collect?
This may include activity logs, IP addresses, timestamps, language, browser type, device information and error logs. Some of this may not identify you directly and is therefore not considered personal data.
Information you give us directly: name, phone number, email address when you contact us or use the platform.
5. Purposes of processing and legal basis
Arkbit Luxen processes data only when we have a lawful basis, for example to deliver services, improve the experience, protect your data, or meet legal obligations.
- You have given consent to the processing of your personal data for specific purposes. This applies when you knowingly share information via the site so that we can pass it on to a third-party trading platform.
- Processing is necessary to pursue legitimate interests of Arkbit Luxen or a third party. For example, this may include improving our services or handling legal claims.
- Processing is necessary to comply with a legal obligation to which Arkbit Luxen is subject.
If you would like a more detailed explanation of how processing of your personal data pursues legitimate interests of Arkbit Luxen or a third party, you may contact us by email at any time.
Below is an overview of why we may process your data, together with the legal bases:
| Purpose | Legal basis | |
| 1 |
To pass your data to a third party on request to take part in digital or trading activities. We may collect data to pass it on if you explicitly request this. |
Your consent to processing for one or more specified purposes. |
| 2 |
To respond to your enquiries and requests Processing of data is necessary to handle any questions you may have about our services. |
Necessary to pursue legitimate interests of the company or a third party. |
| 3 |
To comply with legal obligations or orders from authorities We process data to ensure compliance with legal requirements. |
Necessary to comply with a legal obligation. |
| 4 |
To improve our services This may include analysis of error logs or other reports to optimise the platform. |
Necessary for legitimate interests of the company or a third party. |
| 5 |
To prevent fraud and misuse of the services |
Necessary for legitimate interests of the company or a third party. |
| 6 |
To carry out and maintain operational activities that support delivery of the services This may include back-office functions, business development, strategic planning and internal controls. |
Necessary for legitimate interests of the company or a third party. |
| 7 |
To carry out analyses and statistical assessments We use statistical methods and analyses to make better decisions and improve the platform. |
Necessary for legitimate interests of the company or a third party. |
| 8 |
To protect our and third parties’ interests, rights and assets, including legal claims We may process data to defend rights and interests in accordance with applicable law, agreements and terms. |
Necessary for legitimate interests of the company or a third party. |
6. Transfer of personal data to third parties
Arkbit Luxen may share your data with third-party providers who assist with storage, hosting, IP information, user experience analytics, research and other technical or diagnostic services.
If you request it, we may also transfer certain data to third-party trading platforms. In such cases they will process the data in accordance with their own privacy policies. We may share data with multiple trading platforms.
Arkbit Luxen may also share data with affiliated companies and business partners who help improve the quality of our services.
We may disclose data to public authorities if necessary to protect our or third parties’ interests, rights or assets, including in connection with legal proceedings.
Data may also be shared with potential buyers, investors or lenders in connection with merger, acquisition, reorganisation or insolvency proceedings.
7. Cookies and third-party services
We use certain third-party services, such as analytics and advertising providers. These may use cookies or similar technology, governed by their own policies.
A cookie is a small text file stored on your device when you visit the site. It may collect information about usage patterns, preferences and technical data, and is used to improve your experience, remember settings and deliver more relevant content.
We may use both session cookies (deleted when the browser is closed) and persistent cookies (stored on your device until they expire or you delete them manually).
Types of cookies:
| Type | Purpose | Additional information |
| Essential cookies | These are necessary to navigate and use the site’s features, and to download or stream content without interruption. | They may contain login status and are deleted automatically when you close the browser (session cookies). |
| Functional cookies | Help the site remember your choices and preferences when you return. | Remain on your device until they expire or you delete them manually. |
| Performance and analytics cookies | Used to collect statistics and measure performance so we can improve the user experience and test new features. | Collect only anonymised data. Some are deleted when the session ends, others may be stored longer. |
Blocking and deleting cookies
You can change your browser settings to block or delete cookies. Here are links to instructions for the most common browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that some site features may stop working if you block cookies.
NOTE ON ONLINE TRACKING
This service does not currently support «Do Not Track» signals.
8. Storage of personal data
Arkbit Luxen will store your data for as long as necessary for the purposes described in this policy, or as required by law, regulation or authority.
If you have given consent, we may share data with third-party trading platforms for up to 12 months, with the possibility of extension after renewed consent.
We regularly review stored data to ensure it is not kept longer than necessary.
9. Transfer of personal data to third countries or international organisations
Your personal data may be transferred to a third country (outside the EEA) or to international organisations. In such cases Arkbit Luxen will implement appropriate safeguards to ensure the data is protected and you retain your rights and effective remedies.
If you are in the EEA (European Economic Area), such safeguards will apply when one of the following criteria is met:
- The transfer is to a third country or international organisation that the EU Commission has recognised as providing an adequate level of protection for personal data, cf. GDPR Article 45(3).
- The transfer is based on a legally binding and enforceable agreement between public authorities or bodies, cf. GDPR Article 46(2)(a).
- The transfer is based on standard contractual clauses adopted by the EU Commission, cf. GDPR Article 46(2)(c). You can find these clauses on the EU Commission’s website.
If you would like more information about the safeguards we use when transferring personal data, you may contact us by email: [email protected]
10. Protection of personal data
We use technical and organisational security measures to protect personal data against unauthorised access, alteration, loss or destruction. These measures are tailored to the risk of the processing.
We cannot guarantee absolute security for data transmission over the internet. Arkbit Luxen disclaims liability for indirect or unintended damage that may result from data loss or unauthorised access beyond our reasonable control.
In some cases we may be legally obliged to share data with public authorities. In such cases our level of control over protection of the data may be limited.
11. Links to third-party websites
The site may contain links to external websites or applications operated by third parties. Arkbit Luxen has no control over these and is not responsible for their processing of personal data. We recommend that you always read their privacy policies before providing information.
12. Your rights in relation to personal data
You have the right to request access to what data we process about you, to request correction of errors, to request deletion of data that is no longer necessary, and to restrict or withdraw consent to certain processing.
Right of access
You have the right to obtain confirmation as to whether Arkbit Luxen processes personal data about you. If we do, you have the right to access the data and to information about: purposes, data types, recipients (including in third countries), storage period, rights, right to complain and what safeguards are in place for transfers.
You may receive a copy of the data being processed. If you request further copies, we may charge a reasonable fee. If the request is sent electronically, you will normally receive the data in a commonly used electronic format.
The right of access must not adversely affect the rights and freedoms of others. If it would, we may restrict access or refuse the request.
Right to rectification
You may request that Arkbit Luxen correct inaccurate or incomplete data about you. You may also add a supplementary statement if needed.
Right to erasure («right to be forgotten»)
You have the right to request erasure of your data when it is no longer necessary to process it, when you withdraw consent, or when the processing is unlawful. We will respond in accordance with applicable law.
Right to erasure («right to be forgotten»)
This right applies when: (a) the personal data are no longer necessary for the purpose for which they were collected; (b) you withdraw consent and there is no other legal basis; (c) you object to processing based on our or a third party’s legitimate interests and there are no overriding legitimate grounds; (d) you object to processing for direct marketing; (e) the data have been processed unlawfully; or (f) the data must be erased to comply with a legal obligation under EU or applicable law.
The right does not apply when processing is necessary (a) to comply with a legal obligation, or (b) for the establishment, exercise or defence of legal claims.
Right to restrict processing
You may request that we restrict processing of your data when: (a) you contest accuracy, for a period allowing us to verify; (b) the processing is unlawful but you prefer restriction to erasure; (c) we no longer need the data but you need them for legal claims; (d) you have objected to the processing, pending verification of our legitimate interests; (e) the data are processed for direct marketing, including profiling.
When processing is restricted, the data may only be used with your consent, for legal claims, to protect the rights of others or for important public interest reasons.
Right to data portability
You have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format. You may also request that the data be transferred directly to another controller where technically feasible and where processing is based on consent or contract and is carried out by automated means.
Right to withdraw consent
You may withdraw consent to processing at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
Right to object
You may object to processing of your data when it is based on legitimate interests. This also applies to profiling. We will then stop the processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or where processing is necessary for legal claims.
You may also object at any time to processing of data for direct marketing, including profiling related to such marketing.
Right to lodge a complaint with a supervisory authority
You may lodge a complaint with a supervisory authority within the EEA if you consider that the processing of your personal data infringes the GDPR.
We will respond to requests to exercise your rights within one month of receipt. The period may be extended by up to two months where necessary, depending on the complexity and number of requests. You will be informed of the reason for any delay.
Information related to the exercise of rights is provided free of charge unless the request is manifestly unfounded or excessive. In such cases we may charge a reasonable fee or refuse the request.
Arkbit Luxen may ask for additional information to verify your identity if we have reasonable doubt.
13. Updates to this policy
We reserve the right to update this privacy policy. Changes will be published on the site, and we will inform you of significant updates in a clear manner. Unless otherwise stated, changes take effect when the updated policy is published.